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FROM ITIL V3 to ITIL 4: LESSONS from a PUBLIC INSTITUTION | BEHIND the SCENES of HOW MADE it #02 #ti
5:37
YouTubeProf. Adriano Martins Antonio
FROM ITIL V3 to ITIL 4: LESSONS from a PUBLIC INSTITUTION | BEHIND the SCENES of HOW MADE it #02 #ti
In this episode, Wellington, IT Support Supervisor at Sonda working inside the Public Prosecutor’s Office of Goiás (MP-GO) shares how ITIL 4 has reshaped his daily operations and improved service delivery in a real public sector environment. He reveals what really changed from ITIL v3 to ITIL 4, how the principles like “Start where you are ...
4 views4 days ago
Shorts
6 Steps to Handling and Resolving Incidents - Part 2 - Register #itil4 #itsm #pmgacademy #ti
0:38
6 Steps to Handling and Resolving Incidents - Part 2 - Register #itil4 #itsm
Prof. Adriano Martins Antonio
How to Pass the ITIL® 4 Foundation Exam in One Attempt | ITIL Exam Preparation 2025 | Simplilearn
1:20:23
797 views
How to Pass the ITIL® 4 Foundation Exam in One Attempt | ITIL Exam
Simplilearn
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#itil
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itil😭
TikTok2 weeks ago
Алексей Белимов о клиентах уровня Sony, Coca-Cola и почему рост х50 в год опасен? | Made in KZ
Алексей Белимов о клиентах уровня Sony, Coca-Cola и почему рост х50 в год опасен? | Made in KZ
YouTube2 days ago
Top videos
POR QUE ENTENDER vale MAIS do que DECORAR no ITIL 4 | BASTIDORES de QUEM FEZ #03 #itil4 #itsm #ti
6:48
POR QUE ENTENDER vale MAIS do que DECORAR no ITIL 4 | BASTIDORES de QUEM FEZ #03 #itil4 #itsm #ti
YouTubeProf. Adriano Martins Antonio
2 views2 days ago
Don't add EXTRA steps to your INCIDENT handling! #itil4 #itsm #pmgacademy #ti
0:29
Don't add EXTRA steps to your INCIDENT handling! #itil4 #itsm #pmgacademy #ti
YouTubeProf. Adriano Martins Antonio
4 views4 days ago
6 Steps of Incident Treatment and Resolution - Part 3 - CLASSIFY #itil4 #itsm #pmgacademy
1:56
6 Steps of Incident Treatment and Resolution - Part 3 - CLASSIFY #itil4 #itsm #pmgacademy
YouTubeProf. Adriano Martins Antonio
1 day ago
POR QUE ENTENDER vale MAIS do que DECORAR no ITIL 4 | BASTIDORES de QUEM FEZ #03 #itil4 #itsm #ti
6:48
POR QUE ENTENDER vale MAIS do que DECORAR no ITIL 4 | BASTID…
2 views2 days ago
YouTubeProf. Adriano Martins Antonio
Don't add EXTRA steps to your INCIDENT handling! #itil4 #itsm #pmgacademy #ti
0:29
Don't add EXTRA steps to your INCIDENT handling! #itil4 #itsm #p…
4 views4 days ago
YouTubeProf. Adriano Martins Antonio
6 Steps of Incident Treatment and Resolution - Part 3 - CLASSIFY #itil4 #itsm #pmgacademy
1:56
6 Steps of Incident Treatment and Resolution - Part 3 - CLASSIFY #iti…
1 day ago
YouTubeProf. Adriano Martins Antonio
6 Steps to Handling and Resolving Incidents - Part 2 - Register #itil4 #itsm #pmgacademy #ti
0:38
6 Steps to Handling and Resolving Incidents - Part 2 - Register #itil4 #…
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