In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...
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ServiceNow Earnings Top Estimates. Software Maker Sets 5-To-1 Stock Split.
Software maker ServiceNow reported Q3 earnings that topped estimates and announced a 5 for 1 split for ServiceNow stock.
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The Convenience Economy: Why Making Life Easier For Customers Is Your Biggest Competitive Advantage
According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...
But Palantir isn't the only software company integrating new AI capabilities into its services. In fact, another ...
Dovel & Luner filed a class action against outdoor gear company Patagonia on Thursday. The complaint alleges that Patagonia illegally shared consumer data mined from customer service phone calls with ...
I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...
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