When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

There’s only one thing standing between you and the job that you want: your answers to common interview questions. When you know how to answer interview questions in a way that impresses the hiring ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends.

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

Not so much a question, as it is a requirement for an interview. Be sure to have a succinct elevator pitch ready to fire off that aptly describes your background. 2. What are your strengths? Instead ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

Job interviews are nerve-wracking for any job seeker. Even if you spend hours preparing, you can never be certain you won’t be caught off-guard with a tough interview question — and it can be hard to ...

Picture this: You’re sitting across from a hiring manager, excited for the opportunity to land a job at your dream company. Then comes the open-ended prompt that will set the tone for the entire ...

Articles about job interview questions abound; search “job interview questions” and Google lists 3.7 million results. (Second on the list is an article I wrote on the most common job interview ...

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There’s no shortage of advice where asking job interview questions is concerned. (I should know; I’ve written a number of job interview question guide articles.) But there’s a lot less advice ...