Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are ...

In this case, the tide is COVID-19, and those swimming without their skivvies are organizations that never got around to embracing digital transformation. Now they’re racing to adapt, innovate, and ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...