One of the best CRM software tools around, Zoho, CRM is consistently a leader in the customer relationship management space and an essential addition for any business looking to improve their ...

Our research shows that Zoho CRM is better than HubSpot for small businesses and sales teams, due to its affordable pricing, plentiful features, robust customization, and responsive customer support.

Both have their merits, but according to our research, Zoho is better than Salesforce thanks to its massive feature catalog and general affordability for businesses of all sizes. In fact, it’s our ...

In research recently published by McKinsey, taking a broad and systematic approach to the customer journey was found to increase customer satisfaction as much as 10%. Another study, by Boston ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zoho continues to lead the CRM category thanks to its ...

Zoho announced a major update to its platform last week, including the release of multiple tools aimed at helping salespeople at every step of the sales cycle. The company announced the upgrades over ...

Customer experience (CX) is no longer a one-department game. Yet, traditional CRM, often siloed for sales teams, can hinder collaboration and visibility across an organization. This disconnect can ...

Zia, the new artificial intelligence (AI)-based recommendation engine from Zoho, will make your sales reps look much smarter than they may actually be. Zia is engineered to detect system usage ...

Gov. Gavin Newsom signs SB 243, the first US law setting child-safety rules for AI chatbots, from crisis redirects to transparency requirements. Hollywood pushes back against OpenAI’s Sora 2 as ...

For years, we have been talking about the value of CRM for small business. Yet, we the pundits of whatever, always have been publicly puzzled by what we thought was the slowness of small businesses to ...