CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.

Canadian dealers are sharing first-hand insights into how the technologies used in their dealerships support their operations ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

Build an AI agent that saves 5+ hours/week and generates new revenue in 30 days. Proven tools, real case studies, and ROI ...

Before adding AI to your CRM, fix the work behind it. This practical framework helps align people, process and platforms for ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.