Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

London Luton Airport (LLA) has been named the gold winner of the Best Customer Centric Culture (over 500 employees) category ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Camping World’s Good Sam Services and Plans division plays a central role in customer retention and service expansion.

A consistent focus for Old Mutual Mass and Foundation Cluster is the need to innovate and remain relevant across all customer touchpoints.