Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

London Luton Airport (LLA) has been named the gold winner of the Best Customer Centric Culture (over 500 employees) category ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Looking ahead, we want to keep growing in the legal sports betting space. Prediction markets are a hot topic here at G2E, but ...

"Today’s ISP success depends not only on speed but on how effectively providers support the customer’s management of their ...

The Managing Director of IBM DACH discusses Germany's role in the IBM Group, the importance of AI in the mainframe, digital ...