Customer Relationship Management (CRM) systems serve as the backbone of a modern sales operation, empowering businesses with robust tools to manage leads, customer interactions, sales pipelines, and ...

Cerillion announced the launch of the latest version of its billing, charging and customer relationship management software ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Trucking companies should think like the Toronto Blue Jays and advance one base at a time. Sales success comes from hitting singles, or building steady, ...

"This space has always been one of my favorites on Chapel Street," said Kimberly Pedrick, co-owner of the new Union League ...

A woman who manages one of Europe's biggest legal brothels has opened up about what it's really like day-to-day. Psychology ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

WorldFlight has teams that operate high-fidelity cockpit simulators in a week-long virtual circumnavigation of the planet.

AI researchers at Andon Labs embedded various LLMs in a vacuum robot to test how ready they were to be embodied. And hilarity ensued.

Producing high-quality live events today requires teams of specialists, such as camera operators, TDs, graphic designers, and ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...