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Before adding AI to your CRM, fix the work behind it. This practical framework helps align people, process and platforms for ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Customer Relationship Management has been at the heart of many startups. But the model isn’t driving revenue; it’s driving ...

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

A Financial Planning survey of 250 advisors reveals the top AI features they're still waiting for — from workflow automation ...

CRM's booming Data Cloud business unit is likely to have reignited the company's slowing revenue growth trend.

Ultimately, executive dashboards aren’t just about flashy visuals or faster reporting—they fundamentally change how ...

Explore how agentic AI is transforming business operations and learn the crucial data strategies necessary to stay ...

A French airline captain trains 24 ICU clinicians in CRM to boost teamwork, reduce errors, and enhance patient safety.Click ...