Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Struggling with employee engagement? It's not too late to transform your company; it all starts with your organizational culture. Prioritizing the right culture helps create a healthy organizational ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

In the early days of the internet, web designers were regarded as digital magicians, conjuring up products that amazed and delighted users. The truth, however, is that every part of this process is ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

It’s becoming a challenge to sift through the wide range of metrics to understand if social media campaigns are effective. Here's what you should be measuring. Brands continue to invest more in social ...

When employees succeed in their careers, every piece of their organization falls in line behind them. From the top down, all team members, work processes, and departments begin to work like a ...

Colleges are judged on traditional measurements of student success, like graduation and retention rates. These metrics can influence their funding levels, which is especially important given the ...

In a recent coaching session, my client “John” rattled off his achievements for the week, almost as though I were checking boxes on a scorecard. When he finished, I asked, “Is your definition of ...