As we have previously covered on this blog, the primary purpose of Lean Six Sigma (LSS) methodology is to eliminate waste and reduce variation in manufacturing, service and design processes, thus ...

Contracting is all about process for legal teams. Process is vital to improving contract lifecycle management because all contracts go through some form of a life cycle which itself, is a process. The ...

Gray, Ann E. "ExtendSim® Simulation Exercises in Process Analysis (TN) (A), (B), and (C)." Harvard Business School Teaching Note 696-101, April 1996. (Revised September 2011.) ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...