When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and ...

Salesforce recently snubbed Microsoft for an international cloud expansion led by AWS, but now the champion of "no software" has been pipped by Microsoft for a key cloud CRM deal with HP. Microsoft ...

As more of our day-to-day services make the shift to digital platforms, a startup that has built a customer care tool to help us through some of the pain points in mobile apps has closed a Series B ...

Dow Chemical, the US multinational chemical solutions provider, has pledged to stay with Microsoft Dynamics CRM for the foreseeable future, as it believes the product has caught up with rival ...

Can an upstart challenger give Salesforce.com something to worry about? Yes, when the company is Microsoft. But the road will be tough. Microsoft has announced their new cloud offering in CRM, called ...

NatWest has selected Microsoft Dynamics CRM solution ahead of alternatives from Salesforce.com and Oracle, as it looks to replace its aging systems. The bank said its systems were being stretched to ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. It's not every day that large competitors become investors in the ...