Struggling with negative feedback? Learn four simple techniques to stay grounded, listen deeply, and turn difficult ...

Recently, I did a quick Yelp search to find a glass repair shop after my windshield cracked. As I scanned the list, I noticed one business had a shameful 1.5-star rating. I clicked through to see if ...

Negative emotions, while unpleasant, can also have productive functions. Fear motivates us to engage in either fight or flight in response to a threat or predator. Negative emotions like jealousy, for ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...