TeamDynamix, a customer service system widely used in higher education, will replace University Technology’s ([U]Tech) current service desk system at help.case.edu. User access will not be disrupted ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.