A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...

Salesforce Inc. today announced major updates to its Data Cloud, part of the company’s Einstein 1 Platform, which will allow companies to ingest unstructured data such as PDFs, emails, audio and ...

For many years, the concept of “business intelligence” for Foremost Insurance sales agents meant getting 1,000-page monthly reports from headquarters — and stuffing them into the trunks of their cars.