Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

A massive Amazon Web Services outage took down dozens of major websites and apps early Monday, affecting platforms like Disney+, Reddit, Lyft, and United Airlines.

Amazon's AWS outage meant big problems for large swaths of the internet. What have we learned in the past 24 hours?

The Amazon Web Services outage that, at one point, saw Amazon Music, Prime Video, Alexa, Signal, WhatsApp, Snapchat, IMDb, ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

Amazon.com cloud service returned to normal operations on Monday afternoon, the company said, after an internet outage that ...

AWS outage caused by a DNS automated systems error may result in a $581 million loss for Amazon as the cloud and AI company make changes to prevent similar failures.

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...